Attitude Training - Sales & Service Training

Management and Leadership

"Many of the problems found in failing organizations can be attributed to weak management.  Developing leaders instead of managers is critical in today's fast-paced, global economy." Kay Fett
Leadership through Motivating Others:
  • Motivating for Their Desire
  • Motivational Approaches within the Work Force
  • Maslow, McGregor and McClelland's Motivational Frameworks
  • Application to Current Work Force
  • Understanding the Individual's Motivations
  • Skill Practice Applications
Effective Team Building:
  • Difference between Groups and Teams
  • Criteria for an Effective Team
  • Understanding Individual Communication Styles
  • Developing Trusting Relationships
  • Communicating through Questions and Listening Techniques
  • Problem Solving 
  • Handling Conflict with the Team
  • Personal Action Plan for Your Team 

Performance Appraisal & Writing Objectives:

  • Setting Realistic Expectations for each Employee
  • Gaining Employee Agreement and Commitment
  • Measuring Results and Behaviors
  • Providing Meaningful Feedback
  • Handling Difficult Performance Review Sessions
  • Process for and Effective Review Session
  • Skill Practice Activities
Managing Change in the Workplace:
  • Working in a World of Chaos
  • The Changing Nature of Change
  • Change vs. Chaos vs. Transition
  • Identifying Individuals' Losses
  • Continuous Communication
  • Personal Action Plan for Managing Your Change
Interaction Management:  
Kay is a certified instructor of DDI's Interaction Management series.  If you need an instructor to teach the IM materials but don't want to pay for the certification classes, then Contact Us!
Other Topics:  
  • Becoming a Team Member
  • Leadership vs. Management
  • Coaching for Success
  • Encouraging the Borderline Employee
"Thank you for energizing and motivating the staff toward better service.  We'll reap the rewards of your message for years to come." 
Top of Page

Sales and Service Development

Personal Improvement