Attitude Training - Sales & Service Training

Personal Improvement

"Concentrating on one's personal development leads to career success.  I guarantee that all of the following programs will improve an individual's personal and professional image and performance." Kay Fett 

Communicating a Professional Image
  • Professional, Private and Public Images
  • Creating a Positive Self-Image
  • Non-verbal Communication
  • Professional Personal Appearance
  • Confident Speaking Habits
  • Professional Office Communications around the Water Cooler
  • Refocusing Activity for Your Professional Image
  • One-on-one assessment by Kay Fett, optional 
Your Attitude is Everything!
  • Defining our Reactions, Attitudes, Beliefs, Thinking Patterns
  • Conscious and Subconscious Thinking
  • Choosing Positive over Negative
  • Effect of Our Self-Esteem
  • Creating Positive Self-Esteem
  • Refocusing Your Self-Esteem and Attitudes
Effective Presentation Skills
  • Importance of Podium Speaking
  • Construction of a Presentation
  • Preparation, Content, Style
  • The Opening 'Hook'
  • The Closing
  • Visual Aids
  • Confidence with Gesturing, Enthusiasm, Knowledge
  • Overcoming Tension and Worry
  • Skill Practice with Minimum of 2 Speeches
Assertive Communications and Resolving Differences 
  • Perceptions within the Workplace
  • Assertive, Confident Communications and Behavior
  • Professional Image and Other's Perceptions
  • Developing Inner Confidence
  • Dealing with Emotions and Power Struggles
  • Skill Practice Activities
Managing Your Time 
  • Testing Individual Urgency
  • Generations of Time Management
  • Organizing Around Priorities
  • Urgent and Important Activities
  • Planning and Prioritizing Tasks and Activities
  • Handling the Stress of Other Poor Time Management
  • Setting Personnel Improvement Goals
Business Etiquette
  • Proper Greetings, Introductions, and Handshakes
  • Dining and Table Etiquette
  • Business Travel and Entertainment
  • Gratuities and Tipping
  • Wardrobe, Accessories and Grooming
  • Office Correspondence, Telephone, E-mail
  • International Do's and Don'ts, optional
Other Topics
  • The Impact of Optimism
  • The Power of Professionalism
  • Your Body Language is Shouting!
  • Developing Your Self-Confidence
"Your class rapport is excellent.  Everyone responds to your personal experiences and how you tie all of it to our products"
Top of Page

Sales and Service Development

Management and Leadership